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In a standard appointment, you'll start by picking one from 9-12 core fragrances. These are designed by some of the world’s top perfumers and your favorite will act as the base of your custom scent. After that, your scent advisor will add accords to this scent based on your discussion and preferences. You’ll then try your favorites of those on skin, preferably outside, to get a real feel for how the fragrance smells on you. Your favorite of those will be bottled up as a custom scent. However, there's no commitment! If you don’t find something you like, just tell your scent advisor and they won’t bottle it.

We do not allow food or drink (other than water) in the space, as it will compete with the scent you are trying on and may interfere with others' experience as well.

Yes! We offer various experiences for a host of different event types. If you’re interested in hosting an event at one of our locations or having us come to your event location (for bridal parties, birthdays, brand activations, corporate events and more) you can fill out the form here: https://www.olfactorynyc.com/pages/events-page.

We offer private VIP sessions at select locations. You can visit our locations page here to navigate to each location which will list the different appointment types available. The VIP Experience offers a private bar, wine, and the full customization experience for you and your guest.

Our system will often cancel duplicate bookings, if you receive a cancellation email even though you did not cancel, it is likely you already have booking on file for that day.

If you don't see times that work, we also accept walk-ins at all locations, there may just be a short wait if it's busy. Let us know if you have any questions.

No worries, we have a 15-minute grace period. If you're more than 15 minutes late, we'll treat it as a walk-in, and there may be a short wait.

Skip the perfume that day if you can. Heavy scent on your skin will compete with what you're trying. Coffee, mint, or a strong meal right before can dull your nose. Otherwise, come ready to explore!

Deposits are required for groups of 4-8 guests of $25 total. Deposits are fully refundable up until 24 hours prior to your reservation. To cancel or reschedule, use the link in your confirmation email or email hello@olfactorynyc.com. There is no deposit for groups of 1-3.

Most locations offer appointments for groups up to 6 or 8. If your group is larger than that, consider a private event with us! If you would like to visit on your own time with a group larger than we offer at a location, we can still welcome you there may be a short wait and the team may split you into two groups for a part of the process. This also applies if you attend with a group larger than the one you booked for

Plan on 45-60 minutes for a standard custom experience. 60 minutes or more for groups of 4+.

Wait times depend on the location and the day. Most of the time it doesn't exceed 10 minutes, but we can't guarantee a specific time. If the team estimates more than a 10-minute wait, they'll add you to a wait list and text you when it's your turn.

Yes, we accept walk-ins at all locations, there may just be a short wait if it's busy. To skip the wait, book ahead.